Who we are

We are Ilumnia BV with address St.-Jorisstraat 9 2450 Meerhout Belgium with company number 0691.911.688.

We care about your privacy and whenever we handle your personal data, we do so in accordance with the provisions of the General Data Protection Regulation (GDPR) and national laws governing the processing of personal data.

The privacy legislation obliges us to make the information that we communicate in this privacy statement accessible to you. This privacy statement clarifies what measures we take to protect your privacy when you use our services or products and what rights you have.

When we process your personal data, we are in most cases the "controller". This means that we determine the purposes and means of the processing.

By purchasing our services and/or products you agree that we collect and process some personal data about you in accordance with the purpose described in our privacy statement. We invite you to read this statement carefully. Jef Nuyts is our privacy coordinator who can be reached via info@Ilumnia.be for any questions you might have or to exercise your rights. It is possible that this statement will be amended in the future. We therefore ask you to read the privacy statement on a regular basis.

 

Processing your personal data

Personal data or personal data means any information about an individual that may allow that person to be identified. This does not concern data where the identity has been removed (anonymous data). We try to collect as little personal data as possible to achieve our goals.

We comply with data protection laws that require the personal data we process about you to:

  • Collected only for valid purposes that we have clearly explained to you.
  • Used in a lawful, fair and transparent manner, i.e. used in a way that is adequate, relevant and limited to what is necessary for the purposes for which they are processed.
  • Be accurate and updated as necessary, no longer kept as needed for the purposes we told you about, and handled securely.

We may request certain information from you to enable you to purchase or use our goods or services. If we obtain your personal information in a different way, we will state this in this privacy statement. If you have any questions, don't hesitate to contact our privacy coordinator.

More specifically, we will collect some or all of the following data elements:

  • Purchase financing data
  • Address
  • VAT number
  • Bank account
  • Company Address
  • Contract
  • Date Time
  • Third party cookies
  • E-mail address
  • Essential cookies
  • Photos / images
  • Date of Birth / Age
  • Birthplace
  • Signature
  • Identity card
  • Content of correspondence
  • Marketing cookies
  • Nationality
  • Company number
  • Performance cookies
  • Phone number
  • Home address
  • Permission
  • We count on you to provide us with correct information. Let us know when information changes so that we can keep all information up to date.

The processing of data must allow us to provide our services and products, to continuously improve our services and products available to you and to adapt them to your needs. More specifically, we carry out the following processing operations:

Sell products 
Description: Client file formatting and handling for product sales 
Purpose: To deliver the products to the client 
Legal basis: Contract 
Retention period: From termination of contract, retention during the limitation period and / or limitation periods relevant to legal action 
Data items: Date of birth / Age, Place of birth, Nationality, Bank account, Identity card, Customer name, VAT number, Company number, Company address, Signature, Purchase financing data, Address, Telephone number 
Data is processed within the EU

Company website 
Description: Company website that can be visited by clients, prospects and various third parties 
Purpose: To inform clients and prospects 
Legal basis: Legitimate Interest 
Retention period: From termination of contract, retention during the limitation period and / or limitation periods relevant to legal action 
Data items: Photos / images, Electronic identification data, Essential cookies, Customer name, Third party cookies, Performance cookies, Marketing cookies, Email address 
Data is processed within the EU

Customer appointments 
Description: Registration of customer appointments on paper or computer 
Purpose: Management of availability / calendar 
Legal basis: Contract 
Retention period: From termination of contract, retention during the limitation period and / or limitation periods relevant to legal action 
Data items: Name of the customer, Date & time, Email address, Phone number 
Data is processed within the EU

Customer prospecting 
Description: Management of information about prospects 
Purpose: To communicate goods and services to potential customers 
Legal basis: Legitimate Interest 
Retention period: All prospects that have not been converted to customers will be deleted after 2 years 
Data items: Name of the customer, Email address, Telephone number 
Data is processed within the EU

Communication with customers 
Description: Communication with customers in paper or electronic form 
Objective: To provide good service and sell products to the customer 
Legal basis: Contract 
Retention period: From termination of contract, retention during the limitation period and / or limitation periods relevant to legal action 
Data items: Home address, Customer name, Company address, Content of correspondence, Email address 
Data is processed within the EU

Customer billing and accounting 
Description: Calculation of the amount due, taking care of invoicing and obtaining payment 
Purpose: To ensure correct payment 
Legal basis: Contract 
Retention period: From termination of contract, retention during the limitation period and / or limitation periods relevant to legal action 
Data items: Home address, Name of the customer, VAT number, Payment overview, customer account, Company address, Email address 
Data is processed within the EU

Newsletter / promotion 
Description: Keeping clients informed about what the company has to offer 
Purpose: As long as the user remains subscribed to the newsletter 
Legal basis: Legitimate Interest 
Retention period: From termination of contract, retention during the limitation period and / or limitation periods relevant to legal action 
Data items: Photos / images, Name of the customer, Consent, Email address 
Data is processed within the EU

We are the controller for these processing operations. If you have given permission for a certain processing, you always have the right to withdraw this permission.

If you do not want your data to be processed, please contact us so that we can evaluate together whether a contractual relationship is possible between us and whether it is possible for you to continue using our goods and/or services.

We also handle data from suppliers (dealers). When we collect, process and store data about our suppliers, we want to make sure that we only collect, process and store data that we really need and are allowed to process in this way. In our dealings with our suppliers, we typically collect, process and store the name, work email address and work telephone number of the person(s) who communicate with us. We also collect, process and store the VAT number of our suppliers. The legal basis for the processing of personal data is the conclusion and performance of an agreement. We use security measures that are functionally and technically in line with best industry standards. We store the data during the statute of limitations and / or statutes of limitations relevant to legal action.

Processing personal data on your behalf (dealers)

The specific nature of the work we perform for you means that we may have to send you communications that are based on personal data of others that you provide to us. In that case, we are the processor and you are the controller. We will carry out your instructions for the processing, possible subcontracting, the fate of the data at the end of the contract and the possible transfer of data. We will also take the necessary security measures and assist you in complying with your obligations under the GDPR.

 

Sharing personal data

We may have to work with third parties to provide certain services or products such as IT partners, accountancy partners... More specifically, we reserve the right to share your personal data with these partners:

Accountancy 
Objective: Ensure correct accounting and/or correct tax and VAT returns 
Legal basis: Legal Obligation 
Data items: Name of the employee, Name of the customer, Home address, Payment overview, customer account, Company address, VAT number 
Data is processed within the EU

Social media - Facebook / Instagram 
Purpose: Promotion of the company and services 
Legal basis: Legitimate Interest 
Data items: Photos / images, Electronic identification data, Electronic location data, Date & time 
Data is processed within the EU 
META PLATFORMS IRELAND LIMITED (ex-Facebook) receives the data

Social Media – Vimeo - Youtube 
Purpose: Promotion of the company and services 
Legal basis: Legitimate Interest 
Data items: Photos / images, Electronic identification data, Electronic location data, Date & time 
Data is processed within the EU 
Vimeo – Youtube receives the data

If we receive your personal information from a third party who refers you to us, we assume that this information has been obtained directly from you or with your consent. If this is not the case, please let us know immediately. 
These third parties will typically act as data processors. Please note that social media platforms, trading platforms and permanent sales partners are often considered joint controllers.

If you participate in an online conversation, meeting, conference,... know that all data you share is visible and/or audible to the other participants. Please keep this in mind before sharing your personal information, video, audio or other data.

If you object to the sharing of your data, we ask you to contact us so that we can evaluate together whether a contractual relationship is possible between us and whether you can continue to use our services and/or goods. 
Please note that we may be required by law to process certain data and possibly pass it on to the relevant authorities. As this is a legal obligation, you cannot object to this transfer.

Security and Confidentiality

We want to keep your personal data safe and confidential and have put in place security procedures to prevent the loss, misuse or alteration of this personal data. These procedures are functionally and technically in accordance with the best industry standards.

Website and Cookies

When you visit our website, cookies may be stored on your computer. They help to make visiting the website easy and improve your experience. When you visit our website you will receive information about the cookies we use and we will ask you to consent to this. Every time you visit our website, the web server will also automatically process the IP address and/or your domain name.

We may publish links to websites owned and operated by others. Clicking on such a link will take you to another website. Always make sure you read and understand the privacy statement of this other website, as it may differ from our privacy statement. If you are unsure or cannot agree with the privacy statement, we recommend that you leave the website concerned immediately.

Social media

If you use the social media functions such as the “like” or “share” button that may be on our website, or if you visit our social media page, please note that your personal data will be processed by the social media platform. In this processing, the European regulator considers us and the social media platform both to be joint data controllers, which means that we jointly determine why and how your personal data is processed. You can find out how we process your personal data in this privacy statement. Information about the processing by the relevant social media platform can be found in their privacy statement. We ask that you carefully read the privacy statement of the social media platform before visiting the social media items on our page or our page on the social media platform.

If we hold an event such as a networking event, opening event, premiere, etc., photographers or videographers may be present. The photos and videos they take are intended to be used in marketing materials and/or published on our social media pages. When you are not the main subject of these materials, the guideline of the data protection authority is that your explicit consent under GDPR is not required. However, if you object to the use of materials on which you are depicted, please let us know.

Exercise your rights

In accordance with the General Data Protection Regulation (GDPR) / General Data Protection Regulation (GDPR) you have the right to:

  • Request access to your personal data (the data subject's right of access). This allows you to receive a copy of the personal data we hold about you. 
  • Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate information we hold about you. 
  • Request the deletion of your personal data. This allows you to ask us to delete all your personal data when there is no valid reason to keep it further. You also have the right to ask us to delete your personal data when you have exercised your right to object to a certain processing (see below). 
  • To object to the processing of your personal data when we rely on our legitimate interest (or that of a third party) and you want to object to the processing on this basis because of your particular situation. You also have the right to object when we process your personal data for direct marketing purposes. 
  • Request the limitation of the processing of your personal data. This enables you to ask us to suspend the processing of your personal data, e.g. if you have questions about the accuracy of the data or the reason for the processing. 
  • To withdraw your consent to processing at any time. 
  • Not to be subject to a decision based solely on automated processing. 
  • Obtain your data in a structured, commonly used and machine-readable format and have it transferred to another controller (the right to data portability).

 

In some cases we will be required to ask you for more specific information so that we can confirm your identity and ensure that your right to access information (or exercise any other of your rights) is properly exercised. We take this measure to ensure that your personal information is not disclosed to anyone other than yourself or to any other person who has no right to receive it. You can exercise your rights by contacting our privacy coordinator Jef Nuyts via info@Ilumnia.be or via the address of the company: 
Lumnia BV 
Attn. Jeff Nuyts 
St.-Jorisstraat 9 2450 Meerhout Belgium

Data Protection Authority 
You can address any complaint or comment to the data protection authority at the following address: 
Data Protection Authority 
Drukpersstraat 35, 1000 Brussels http://data protection authority.be